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If you want to run a successful reseller hosting business, (or most online businesses for that matter) you’ll need a certain amount of technical expertise and business acumen. However, those skills won’t amount to much if you have no idea how to connect to the people who are paying for your services.
With your customers (and your continued success) in mind, we’ve gathered a cornucopia of helpful links to assist you with developing a closer relationship with your customers and growing your reseller business. Topics covered include customer support best practices, online tools to assist you in your quest for delivering great service, and more. Know of any other customer service resources for reseller hosts? Tell us in the comments.
Supporting Your Product: How To Provide Technical Support
How To Deliver Exceptional Client Service
Customer Service Online Matters [INFOGRAPHIC]
Business 2 Community